Last updated: 6 October 2026
We roast to order, so your coffee is as fresh as possible when it leaves us.
Orders placed before midday Thursday are roasted and dispatched that week. Orders placed after midday Thursday are roasted and dispatched the following Monday. Dispatch days don't include public holidays.
We may send your order in more than one parcel, at no extra cost to you.
Please double-check your coffee, grind and quantity before you check out. Once your order is roasted and packed, we can't change it, and an incorrect selection isn't a fault. See our Refund and Returns Policy for more.
Roastery pickup
Pick up from our Mornington roastery. Orders are usually ready within 48 hours. We'll let you know when yours is ready.
Pickup orders are held for 14 days from when they're ready. If an order isn't collected in that time, we may cancel it. Because roasted coffee and other food can't be resold, we can't refund food products in uncollected orders. Any other items will be refunded.
Local delivery
Available to selected local areas. Orders are usually delivered within 7 days.
You may get a "delivered" notification before your order actually arrives. If that happens, your order is still on its way and will reach you soon after.
Australia-wide
We ship across Australia with carriers including Australia Post, Couriers Please and Sendle. Shipping costs are shown at checkout. Spend over the minimum for your area and shipping is free. The threshold is shown at checkout.
International
We ship to most countries, excluding the United States. Shipping costs are shown at checkout.
Once dispatched, most Australian orders arrive within 5 to 10 business days. Deliveries to regional and remote areas may take longer. International delivery times vary by country.
These are carrier estimates only. We aren't responsible for delays once your order has left us, or for delays beyond our reasonable control.
Tracking details are sent by email when available.
When you place an order, you give authority for our carriers to leave your parcel at your delivery address without a signature. Once tracking confirms it has been delivered to your address, it becomes your responsibility. If you'd rather not have your parcel left unattended, choose roastery pickup at checkout.
Please make sure your delivery address is correct. We can't take responsibility for parcels sent to an incorrect address you've provided.
If you need to change your address, email us as soon as possible. We'll do our best, but we can't guarantee changes once your order has been packed or dispatched.
If a parcel is returned to us because it couldn't be delivered, for example because of an incorrect address or a carrier card that wasn't collected, we'll contact you. You'll need to pay the shipping cost to have it sent again. Because roasted coffee and other food can't be resold, we can't refund food products that are returned to us.
International orders may attract import duties, taxes and customs fees in the destination country. These are paid by the recipient and aren't included in our prices or shipping costs.
It's your responsibility to check that coffee can be imported into your country. We aren't responsible for customs delays, or for parcels held or destroyed by customs.
If a parcel is refused, or returned because duties weren't paid, we can't offer a refund for the order or shipping.
If your parcel hasn't arrived within the expected delivery time, or arrives damaged, email us at orders@commonfolkcoffee.com.au. See our Refund and Returns Policy for how we handle it.
Commonfolk Coffee Company Pty Ltd
16 Progress Street, Mornington VIC 3931
orders@commonfolkcoffee.com.au
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